Refund Policy for WisePub
At WisePub, we are committed to ensuring that our software solutions meet the high standards and needs of our customers. This Refund Policy explains the terms under which refunds are processed for our SaaS product, including conditions related to the setup fee and subscription services.
Setup Fee
- The setup fee is a one-time charge necessary to initiate your service with WisePub. This fee covers the cost of creating and configuring your account to meet your specific requirements. Please note that the setup fee is non-refundable once work on your account has commenced. This policy is in place because the setup fee is allocated towards immediate costs incurred by WisePub to prepare and customize your service.
Subscription Services
- WisePub offers subscription-based access to our software, allowing users to utilize our services on a recurring basis. Subscribers may cancel their subscription at any time directly from their account settings.
- Cancellation Policy: If you decide to cancel your subscription, you can do so by accessing your account settings and selecting the cancel subscription option. The cancellation will be effective immediately, and you will have access to the subscription services until the end of your current billing cycle.
- Refund for Subscription Services: We offer a 30-day money-back guarantee for our subscription services. If you are not satisfied with our software for any reason, you can request a full refund within 30 days of your initial subscription purchase. To request a refund, please contact our customer support team with your account details and the reason for the refund request.
- After the 30-Day Guarantee Period: No refunds will be issued for subscription payments after the 30-day money-back guarantee period has expired. However, you can still cancel your subscription at any time to prevent future charges.
Exceptions
- WisePub reserves the right to consider exceptions to this refund policy on a case-by-case basis. If you believe your situation warrants an exception, please contact our customer support team with a detailed explanation of your circumstances.
Changes to the Refund Policy
- WisePub reserves the right to modify this refund policy at any time. Any changes will be posted on our website, and we encourage you to review our refund policy periodically.
Contact Us
If you have any questions or concerns about our refund policy, please contact our customer support team. We are here to help ensure that your experience with WisePub is positive and beneficial to your business needs.